Excellent customer service Excellent customer service. Companies should be rated based on how they respond when things don’t go perfectly the first time. Customer service was great for my issue and gives me huge level of trust.

This company seems to have some very… This company seems to have some very significant integrity issues. Got a subscription from my kids for Christmas 2023. The first shipment was delayed one month: lots of excuses. The second shipment was delayed two weeks. Then I was told that they could no longer ship to Tennessee and my subscription was canceled. No offer of a refund. No offer to ship to another address in another State. I do NOT recommend this company.

Bad experience, company has NO integrity. My son-in-law purchased me a birthday gift subscription back in March of 2021. I was thrilled and enjoyed the tasting boxes and the different bottles that I chose during my membership. In February of 2023 I thought I would purchase their “Thoughtful membership “. I wasn’t really sure what it amounted to, I thought the same as before. For my Thoughtful membership I took two tasting boxes. I assumed I would be receiving notifications of when I was going to be able to pick more as before, nothing. There was also an additional charge on my account of over a hundred dollars! I have all these funds going out but nothing to show for it. February of 2024, there’s a charge on my account of $339! I contacted my card company and they gave me the name of the company that charged me, Flaviar. I told them that I had not purchased anything from them. I thought the account was closed. I disputed the charge. I lost the dispute due to the clause that membership is automatically renewed. I contacted Flaviar and they contacted me back. They said they would not refund my money, I was just short of their deadline. And on top of that Flaviar no longer ships to my state, so…. I am out a lot of money with nothing to show for it. This company has no integrity. I do not recommend that you purchase anything from them.

In less than 24hrs they responded I bought my husband a subscription for Christmas and we received our first package but one of the tasters had leaked, leaving less than half the amount it was supposed to have. I reached out to thier customer service and within 24hrs I had someone email me back to get it replaced. Great customer service!!

Quick issue resolution! I had an issue with regarding account ownership. I sent an email expecting it to be seen sometime during the week. My case was received and resolved in 30 minutes which is just amazing. Very thankful for the customer service support!