"Customer service" a total gut-punch. 2.5 yr old 166 bottle cooler stopped cooling. LONG wait times on phone X 3 or 4 over 3 months. Purchased 2 parts ($140), repairman ($100) certified problem was in sealed compressor system. Supposedly under warranty X 3 yrs. "Warranty"in this case meant crediting original purchase price ($1326) against new unit at list price plus shipping. My unit was discontinued, so recommended unit costing $2899 (no discount of 25% as offered on their website). Emailed and wrote to company repeatedly, to no avail. They treat their customers like sh__. Replaced with another brand unit at $1450. Will never buy their brand again.

Beware: Items Won’t Ship I agree wholeheartedly with the other negative reviews. I purchased a $2,500 wine credenza that was advertised as “in stock - will ship from our warehouse in 24-48 hours”. I purchased the item on March 19th for my husband’s birthday (which in late April) and to date the item has been packed but not shipped and the estimated “delivery date” is well over a month after my order date. Every time I call customer service the agents keep telling me the item is in transit (and give me different delivery dates) but can’t explain how the item hasn’t yet been picked up by shipper. I’ve called customer service, emailed FragilePak (with no response) and submitted a support ticket with Wine Enthusiast (also with no response). At this point I’m quite certain the item just will not ship. So much for “in stock - will ship in 24-48 hours”. So frustrating and honestly wildly unprofessional.

Several purchases I’ve purchase several products from wine Enthusiast most recently was a set of long stamped wine glasses set of six. It was a very nice purchase. The glasses look great.

Excellent Wine Accessories Experience I have had a superb experience with WE for 24 years. Extremely knowledgeable and helpful. Never feel pressure to purchase. First class.

Buying A Refrigerator from WE I previously purchased a small refrigerator from WE back in 2012 which finally was to the point where the circuit boards were no longer available, so I decided to purchase the WE Classic 70 Dual Zone unit, which was similar to what I had before. I ordered it on line, and was pleased with what I received. There was some difficulty in getting the refrigerator delivered on time, but customer support was able to resolve the issues and meet the revised delivery dates. I've now had the unit over 30 days, and am very pleased with how its keeping my wines chilled.