I placed an online order I placed an online order. They called promptly and offered to arrange an alternative shipment as they did not have available what their website allowed me to order, 12 bottles which I agreed to. New invoice showed 12 bottles to be sent. 9 bottles arrived. They have not returned emails or phone calls regarding missing bottles for two months (can easily verify only 9 were sent by shipping weight if they don't believe me). When I filed a complaint with paypal, they we less than forthcoming about the details. I really hoped they would finish my order that I have paid for, but I feel other consumers should be aware as I would not expect this from a reputable company who truly values its customers. I guess I learned my lesson about ordering certain items on the internet.

I cannot say how happy I am to find… I cannot say how happy I am to find vinovations!!! I was looking for Moldovan wine and they are the only ones having a great variety of selection and also delivering to Los Angeles. Very professional and pleasant experience! Will definitely order again.

No joy with my lost wine shipment I received an e-mail on November 18, 2022 saying my wine shipment from Italy was on its way by FedEx and a link to a FedEx tracking number. The link showed a FedEx label was created on the same day. Since then no follow-up and the FedEx link now fails I called the phone number listed and it was a robo-answer that said they would forward my message to the original shipper. This is very poor customer service. BTW I bought and paid for the wine in June!

I ordered three bottles I ordered three bottles, and was initially a little put off to receive two messages offering a discount on a fourth bottle. But when I spoke to the rep on the phone and explained why I could not buy a fourth bottle at this time -- and he explained it's just that the shipping packages fit four bottles (for the same shipping price), and so they try to ship them full -- my three-bottle order shipped out immediately. I really appreciated his friendly understanding, and the wine arrived promptly. I've only had one of the wines so far, but it was great!

Cant remember who I spoke with but the… Cant remember who I spoke with but the service of this place is unbeatable. I ordered from Ny, a sales associate called me personally to ask how I heard about them, then sent me a hand written thank you card recapping our phone conversation. Truly exceptional attention to detail. I will definitely be using them again.