Customer service at Bright Cellars is… Customer service at Bright Cellars is the best! I get very quick responses to inquiries, and I know that whoever does the communications monitoring pays attention to every detail. Also, the wine is really great!

A great experience! My husband and I are on our second box and are loving it so far! We plan 4 meals a month to specially fit the wine pairing recommendations and make a true pairing experience out of it. We also love that the bottles aren’t something you can pick up in any old liquor store. Highly recommend!

Mediocre wine, bad support, and deceptive business practices * I didn’t receive an email about the order five days before it processed. * They sent an order confirmation email on Tuesday April 15 at 4:11 a.m., while I was sleeping. * I replied to cancel the order and the subscription on April 15 at 6:47 a.m., as soon as I woke up and saw the order confirmation email. * Their policy says, “If you want to cancel or change your subscription, you can do it at any time,” but their representative contradicted the subscription policy in our email thread and said, “…we are unable to cancel it at this time.” * Their subscription policy says, “ Your order confirmation emails have links to your order. You can manage your subscription from there,” the link took me to my order, but there was nothing on the page to cancel the order or the subscription “from there.” * The first order was average wine and only a reasonable price because of the introduction.

Very fun way to learn about what you like in wine! We got a six bottle monthly subscription as a gift and the experience has been delightful from the beginning. The website is easy to use, the starting quiz was fun, and there are options for every preference. The wine came quickly and was elegantly packaged with useful info included for each bottle. When we ended up with a bottle we didn’t like, (we expected that they wouldn’t all be wins, and we didn’t complain, we just rated it lowly on the app), we even got a (totally unexpected) personalized response from customer service letting us know what would change in the future to match our tastes better. Overall would highly recommend! It’s a very fun and accessible way to learn more about what you like in a wine.

Mauricio has excellent customer… Mauricio has excellent customer service. I was quoted a price that I thought would be for my second membership box and he was able to help me get a refund at the price that was originally quoted and he was very quick with his responses!