Melanie from AZ
GBResolved Right Away! I was having trouble with the website & I sent a not-so-nice message to Customer Service. They were absolutely wonderful to deal with & resolved my problem right away! I was able to reorder the same Wine of the Month Club membership for my friend as I did last year. It was a big hit, & no doubt they will love it just as much this year!
Michael
GBBad communication Bad communication. very hard to get responses and follow ups. was not a good idea to use this service for a wedding gift.
Pam
GBSpecial service, great wines We travel quite a bit so every time I place an order, I get a call from customer service asking if we are going to be home for the delivery. That is special customer service to me. I have been a customer probably for almost 30 years.
Pamela Harrison Smith
GBCustomer service very helpful with several questions not made clear on the online terms and conditions… I had to call to ask a question about a one-time gift. Your customer service rep was very helpful. I suggest you make you terms and conditions a little more clear for "one-time gift givers." Also, in trying to keep this as a secret, I had to make a call. Again, customer service rep came through with helpful instructions.
Keith
GBBought this as a gift for my son and… Bought this as a gift for my son and his wife - they were very pleased with their first shipment.