Great concept horrible business… Great concept horrible business practices! My unit needed to be replaced because the pump didn’t work. The camera didn’t work. The light didn’t work and the plants were not growing because they were not getting water. Now they want to charge me for the return on the other unit which I cannot get in the box, then I read that they use refurbished parts and those to replace their broken parts on their original unit. I guess that’s why they’re so insistent that I try to return this old one that I can’t even fit in the box and they’ve threatened to charge me for both lots of luck with that.

Don't bother Don't bother. Their 24 hour text support is none existent. I even volunteered to help them out because Vivian said they are short staffed. Its sad because they could be making a lot of customers happy but tech support, well there is just one person.... apparently. I'll let you know if they let me on board....

Broken Produce, No Customer Service, Dead Plants Hands down the worst consumer experience I’ve had in the last decade. The product broke. Customer service was nowhere to be found. After hours of time and months of higher electricity bills the plants died. And the company wasn’t willing to stand behind its product or its service. Buyer beware.

Water sensor failures, poor design 3rd lid. Water sensor is a POS and is not replaceable, requires replacement of entire lid. Usually fails after 13 months once warranty expires. Edit 1/2. They called me today and offered to make it right with either a refurbished lid or a discount on the Gardyn 3.0. The customer service was excellent albeit it a bit reactionary to the review, nevertheless I am satisfied. My advice is not to buy the Gardyn 1.0, several items have been upgraded since that time that will likely fail on you. Go for the new one.

Love my gardyn Love my gardyn. Got it fast. Easy to assemble using step by step directions. Its addicting. I already want another unit. The gardyn community on social media is stacked! Help with anything from experienced gardyn owners at any time! Zero regrets!