DID NOT SEND THE COSTUME THEH ADVERTISED. I ordered a costume online from their website for my 5 year old son. It arrived the week before halloween. We recieved the costume to the character we wanted, BUT the costume was not the same hat or color as the one the website shown online. I had called and complained and they offered for me to send the costume back for a refund. Then I had told them I did not wish to send the costume back, but I don't feel I should have to pay the full 50$ price for their mistake. They told me I would get a refund of a percentage for the costume. I NEVER GOT IT. So I called back and Bianca asked for photos of the costume to compare. I sent and she sent me the label to send the costume back. This company is PATHETIC at reasoning with the customers satisfaction. I would not recommend ANYBODY to order from this website.

Bait and Switch I ordered LED finger lights for a glow in the dark egg hunt. My order total was $131.25. A few days later I received a call from one of their representatives. I was asked about the number of lights I had ordered (6000) and was asked what they were for. She then told me there was a glitch in the system and she couldn't run our card. She said she would call back in a few hours when the glitch was fixed. She called back to tell me that she confirmed my order, but we might save even more if we purchased them from them "wholesale". She would have to transfer me to another representative. I really didn't have the time. she told me that my order would be over $1000! She said that there was a price glitch in the system when I ordered them. I have my receipt that I printed out when I ordered it.... but they won't honor it. It sounds to me like a bait and switch. I told the lady it just sounded scammy and to cancel the order. I was then sent an email that stated that they tried on numerous occasions to confirm the order by phone and email but couldn't do so. Therefore my order was being cancelled. Stay away from this place....it reeks of a scam.

Cool Glow Company DISHONEST and FALSE ADVERTISING on Amazon! Per Cool Glow Amazon listing "BUY WITH CONFIDENCE! They will not refund my purchase cost as the product is garbage like the glow in the pigment powder I purchased 2 small bags on April 28, 2017, a cost of $14.80 .of their Glow in the dark powder from there Amazon selling page and they wrote, "100% NO FUSS MONEY-BACK SATISFACTION GUARANTEE on our Glow In The Dark Pigment. In the unlikely event something disappoints you, we will willingly return your purchase price or arrange for a replacement set to be sent immediately without hassle. You have NOTHING TO LOSE. They will not refund my purchase after I contacted them on Amazon and will not back what they wrote. So a very dishonest and false advertising policy!

I wanted to buy something from this… I wanted to buy something from this company. I signed up to receive their emails and newsletters. One offer was free shipping at $39.99 another was free shipping and 10% off. Neither worked. The on line chat didn't even connect. I placed a call and got a lady on the phone who told me if one item in my cart was on sale I didn't qualify for free shipping. Nothing in anything they sent me indicated sale items not included. They wanted to charge $25.00 shipping (to Ohio) for a $68.00 order. I will look elsewhere.

Sent wrong items. They screwed up my halloween order. I ordered 50 or 60 green led necklaces. They sent me all white ones, when I tried to contact them, they basically said I had to pay for shipping again to ship back to them and then to ship back to be I was also told I had to pay a restocking fee, I know I ordered the right ones because the item number I bought was different then the ones I received. You are better off going to ebay or amazon if you still want to buy from them, they(amazon and ebay) will most likely back you up. Buyer beware.