Unreliable Company I placed an order March 26 and supposedly it would be delivered April 1..i received an email saying that they were out of stock of bracelets and that they only had 3 sets of luau stamps..I replaced the bracelets with erasers and they told me my shipment was being send out that that, which was April 1. I received another email today April 3 saying they were out of stock of the stamps. I called and spoke to a representative and to a supervisor named Trejon. Neither one of them seemed to care about my complaints which were reasonable. I wanted them to send my shipment so that it arrived Monday April 6 and they said they were unable to since I didn't pay rush shipping. They didn't care about the concept that I had received two emails and that I was suppose to received my shipment on the 1st of April. I cancelled my order and that was that. I told the supervisor I would write a bad review for this and that I would never order from them again and her answer was, "Go ahead if that makes you happy." No other company does this. I have always order from Shingdinz, Oriental Trading, Birthday Direct and Birthday Express and these things don't happen with them. They are reliable and professional. My suggestion....don't order from Cool Glow....They suck and so does their employees!!!!!!!!!!!!!!!!!!!

DID NOT SEND THE COSTUME THEH ADVERTISED. I ordered a costume online from their website for my 5 year old son. It arrived the week before halloween. We recieved the costume to the character we wanted, BUT the costume was not the same hat or color as the one the website shown online. I had called and complained and they offered for me to send the costume back for a refund. Then I had told them I did not wish to send the costume back, but I don't feel I should have to pay the full 50$ price for their mistake. They told me I would get a refund of a percentage for the costume. I NEVER GOT IT. So I called back and Bianca asked for photos of the costume to compare. I sent and she sent me the label to send the costume back. This company is PATHETIC at reasoning with the customers satisfaction. I would not recommend ANYBODY to order from this website.

Buyer BEWARE Buyer beware. I ordered PInk uv contacts. According to the picture they're hot pink with or without UV light. What I received today is a very pale rose pink contact. When I called to complain and returned them I was told told that the pictures are inhanced and I agreed to that in the terms and conditions. I would have to pay for shipping and a %15 restocking fee. How about just selling what you advertise?

Horrible Company Ordered $500 worth of merchandise that came in horrible quality. Decided to return everything and only got $143 back from the company for restocking fee and I had to pay $50 to ship the item back. Your company should be ashamed. This is not how successful business works in the day of the internet. You will get what is coming to you.

Do not buy from them!!! I bought paint and powder for a school event and was told that it would stay charged for 24 hours all I had to do was charge for 15 mins in the light. Unfortunately it did not stay charged. The paint also was not water soluble like it says it is. I called customer service and she was so rude and uncaring. NEVER BUY FROM THEM!!! WASTE OF MONEY !!