Horrible Company Ordered $500 worth of merchandise that came in horrible quality. Decided to return everything and only got $143 back from the company for restocking fee and I had to pay $50 to ship the item back. Your company should be ashamed. This is not how successful business works in the day of the internet. You will get what is coming to you.

Deceptive advertising I bought a can of spray paint from Cool Glow based on a video that accompanied the product information on the web page. The video made it appear that this is black light paint, but it is not. I explained this in detail to the company, but Cool Glow refused to refund my money. I would never use this company again.

Buyer BEWARE Buyer beware. I ordered PInk uv contacts. According to the picture they're hot pink with or without UV light. What I received today is a very pale rose pink contact. When I called to complain and returned them I was told told that the pictures are inhanced and I agreed to that in the terms and conditions. I would have to pay for shipping and a %15 restocking fee. How about just selling what you advertise?

I should have read the reviews before ordering - Never again! I called and ordered rocks glasses for our company. They took my order, then 5 days later called to say they didn't have them and tried to push item we didn't want. They contacted me later saying they would indeed have this item and would not only guarantee them for a 9/9 arrival, but would pay the extra shipping charge. On 9/4 I had a VM saying to call them. Called back on 9/8 when I got in the office and was told the items were stuck in customs and would not be here for 9/9 and once again tried to push items we weren't interested in. Still not convinced this was intentional.

I wanted to buy something from this… I wanted to buy something from this company. I signed up to receive their emails and newsletters. One offer was free shipping at $39.99 another was free shipping and 10% off. Neither worked. The on line chat didn't even connect. I placed a call and got a lady on the phone who told me if one item in my cart was on sale I didn't qualify for free shipping. Nothing in anything they sent me indicated sale items not included. They wanted to charge $25.00 shipping (to Ohio) for a $68.00 order. I will look elsewhere.