I wanted to buy something from this… I wanted to buy something from this company. I signed up to receive their emails and newsletters. One offer was free shipping at $39.99 another was free shipping and 10% off. Neither worked. The on line chat didn't even connect. I placed a call and got a lady on the phone who told me if one item in my cart was on sale I didn't qualify for free shipping. Nothing in anything they sent me indicated sale items not included. They wanted to charge $25.00 shipping (to Ohio) for a $68.00 order. I will look elsewhere.

Unreliable Company I placed an order March 26 and supposedly it would be delivered April 1..i received an email saying that they were out of stock of bracelets and that they only had 3 sets of luau stamps..I replaced the bracelets with erasers and they told me my shipment was being send out that that, which was April 1. I received another email today April 3 saying they were out of stock of the stamps. I called and spoke to a representative and to a supervisor named Trejon. Neither one of them seemed to care about my complaints which were reasonable. I wanted them to send my shipment so that it arrived Monday April 6 and they said they were unable to since I didn't pay rush shipping. They didn't care about the concept that I had received two emails and that I was suppose to received my shipment on the 1st of April. I cancelled my order and that was that. I told the supervisor I would write a bad review for this and that I would never order from them again and her answer was, "Go ahead if that makes you happy." No other company does this. I have always order from Shingdinz, Oriental Trading, Birthday Direct and Birthday Express and these things don't happen with them. They are reliable and professional. My suggestion....don't order from Cool Glow....They suck and so does their employees!!!!!!!!!!!!!!!!!!!

Awesome Place to shop glowing products - COOLGLOW.com We ordered several glow products for our party. Orders was processed and delivered in timely manner. Everyone was very happy with the products. We would definitely do business again and recommend it our friends.

Sent wrong items. They screwed up my halloween order. I ordered 50 or 60 green led necklaces. They sent me all white ones, when I tried to contact them, they basically said I had to pay for shipping again to ship back to them and then to ship back to be I was also told I had to pay a restocking fee, I know I ordered the right ones because the item number I bought was different then the ones I received. You are better off going to ebay or amazon if you still want to buy from them, they(amazon and ebay) will most likely back you up. Buyer beware.

Horrible Company Ordered $500 worth of merchandise that came in horrible quality. Decided to return everything and only got $143 back from the company for restocking fee and I had to pay $50 to ship the item back. Your company should be ashamed. This is not how successful business works in the day of the internet. You will get what is coming to you.