Thareeq Anwar
GBI orderd Cross Classic Century… I orderd Cross Classic Century Collection for Scuderia Ferrari Matte Rosso Corsa Red Lacquer Fountain Pen.SKU: FR0086-117FS.I returned my order on october 12 2020, two days after receiving. Didn't receive the refund so far. I called customer care many times. No one lifts the call. More over i send many emails. Still no response. I really really wonder how Ferrari had tie up with this company. Zero customer value in Cross.
Paul Cinnamon
GBFabulous lifetime warranty Fabulous lifetime warranty. Just returned my 10 year old ball point pen as cap was loose (and had a dent in it). Replaced for £6 service charge. My only constructive feedback, and why I deducted a star, is should be an acknowledgement of receipt and an advice when despatched back please.
Dan
GBCan only really echo others' negativity… Can only really echo what others have already said below: the pens themselves (when in stock/arrive etc) are lovely. The customer service is non existent. And to have a website that will take payment but not record or actually follow through with an order is beyond outrageous. Truly, a pathetic experience. Buy from any other retailer.
Amanda Priestly
GBShocking UK customer service Shocking UK customer service, placed an order more than 3 weeks ago that still hasn't been shipped. Emailed twice and still waiting to see if they reply to a Tweet. Thankfully it wasn't an expensive order but not the point. Looks like the contact us info was last updated in april. Wish i'd read these reviews before ordering Christmas gifts
Misscee
GBOrdered 2 pens at totalling £94 Ordered 2 pens at totalling £94, on 20 August despite several chaser emails and 1 webchat query raised - that advise you they will return back to you within 24 hours, 3 days later no reply. I should have stuck with Waterman, would have had better service. Disgusting customer service attitude, so going to bank to cancel payment. they can stuff their pens! DO NOT BUY ANYTHING FROM THIS RIP OFF MERCHANTS!!!!! Go to Pen Heaven instead, same pens, but cheaper AND retailer has 4.8 trust pilot reviews.