Fraudulent hotel information provided I went to my niece's website on The Knot to make a hotel reservation. A block of rooms had been reserved at a discount. I was directed to a phone number that connected me NOT to the hotel, but to an Expedia agent who misrepresented that she was with the hotel and was providing me the discounted rate. She was not. $1200 later for two nights, when I realized that I did not receive the discount, i cancelled the reservation. I only received a refund for 1/2. although the hotel had placed their information correctly Expedia had changed the contact information on The Knot. Don't use them!

Looks for a website for your wedding? Keep searching! We used theknot as a website platform for guests to get info about our wedding and to RSVP. From the guests perspective it is a relatively nice platform. From the couples perspective it’s a shocking interface. Far from easy to navigate, crappy to use on a mobile device and generally not user friendly. Also the accomodation templates page uses some American booking site which makes it super confusing for guests trying to book accom via our website. Would not suggest using it if your outside the US. I mean I wouldn’t recommend the knot in general anyway.

Waste of money Waste of money. Couldn't cancel online so had a phone call to cancel. Even though they knew to cancel and had instructions to do so, they renewed our contract for another year at a higher rate. Not worth the headache. If you don't want to find yourself having to sue for failure to comply with agreements, avoid at all costs.

Deletes Bad Reviews - BEWARE Our poor review of a company was taken down without asking for verification or proof (both of which we could have provided via receipts and email chains). There was no profanity, or anything that would have violated community guidelines. It seems like the Knot only wants you to see the positive reviews, and takes down anything negative without verifying if it was valid first.

The Knot plays a dirty game Speaking as a vendor, this business is absolutely rotten to the core. They pull a bait and switch; they are fervent in their pursuit of locking you down into a subscription, but as soon as they have your payment secured they vanish. You are on your own. There is ZERO client support. The account representative who I met with (over the phone) to discuss listing my business as a vendor on their storefront was warm and friendly, but glossed over an important detail I raised pertaining to my storefront during the call that had potential legal implications for me (having the names of my DBA listed along with my business name on the storefront). I was told me she was unable to make these changes herself, and suggested that I wait to speak with the onboarding rep whose availability for an appointment was six weeks out (!) This was after my payment had been processed and I received the terms and conditions of the contract. They charge an exorbitant fee ($220 being the lowest tier in my area for a musician-the highest being $640 A MONTH to be a vendor on their storefront for a 12 month contract). This is just for visibility. They really do not offer anything more in terms of vendor support. Prices vary depending on region and how saturated the market is in your area with vendors. Their power lies in their SEO which ultimately competes against vendors who offer their services independently with no affiliation with the Knot/WW. Given the plethora of testimonials I have read here on TrustPilot and from wedding photographers, planners, and brides themselves on Reddit, it is clear that involving oneself with this company becomes a choice that many wish they could reverse. Only minutes after my first months' payment was processed was I informed I was looking a a six week wait until I could meet with an onboarding specialist to optimize my profile. If I had known this before the fact, I would not have proceeded. Additionally, the terms and conditions/contract agreement were emailed/shared with me AFTER they processed my payment. Needless to say, this left a sour taste in my mouth (more-so a bad feeling in my stomach that did not dissipate). After around 60-90 minutes of being on the phone with the representative, not once had she taken me through the contract or given me opportunity to read the terms and conditions. Account managers appear to be groomed to disappear when faced with any issues that a customer or vendor raises. It is notoriously difficult to get a reply or follow-up from them. It required a hefty deal of persistence from my end to reach a representative who handled my request, which stemmed from the strong instinct I had to cancel my contract and request a refund for the amount paid. The fact that they promise X amount of leads in a 12 month period is flat out fraud and misrepresentation when there are a plethora of vendors speaking out with similar experiences stating that any leads they did get were bots, or leads that became problematic (fake cheques/payment, etc), or if 'lucky', maybe a handful of real leads. In my case, the ROI was discussed at length. Instead of feeling like I was involving myself with a company who genuinely cares about the service and experience they provide for all parties, I felt like I was sidling up to a profit machine that is exploitive. They will not honor my request for a refund for the first month but I was successful in terminating my contract since I was within 30 days (it took me 2 weeks of emails and calls for this to happen however. I wondered at times if they were intentionally stalling or just hiding from me). My bank is involved now, and they have put a stop hold on any further payments with a dispute case filed. It appears that I am more fortunate than most in this regard. Reading others testimonials and experiences, I hope they get sued. What they are doing is flat out wrong.