How do I give ZERO stars? How do I give ZERO stars?? Appalling product followed by appalling customer service. I ordered what I believed to be a very sleek looking snack and liquor basket for $99.99 and added extras to make it up to nearly $200. As an example of what was wrong - popped balloon (obviously the delivery persons fault but still an issue for NYC Baskets to resolve), the birthday card was missing, my additional 'tapas' item was a peanut brittle bar, salmon pate was substituted for salmon fillets received in damaged containers, pretzels from the original crate descriptions were not received, and the 4 English beers I ordered as extras' for my English husband working in the US (the gift was for his birthday while we were 3000 miles apart)' were not English, the closed he got was a bottle of Guinness. And that isn't even everything. I have raised a case with the FTC and would hope that something is done to stop companies like this duping people and taking their hard earned money and supplying an inferior product and service. Shame on them! I have still received no compensation. The only thing they are accepting responsibility for is the popped balloon... 6 months on and I am still fighting for a refund.

AVOID THIS COMPANY!!!!!! I see a review from someone who was also a victim of the same scam. I regret not reading the bad reviews before. AVOID THIS COMPANY!!!!!! They claim next day delivery. Didn't happen. They didn't deliver the wine I chose claiming that they have a substitution policy. MISLEADING! And the items in the basket, completely different. They respond to your email, with bogus excuses.

DO NOT ORDER FROM THIS SITE DO NOT ORDER FROM THIS SITE. I ordered a bottle of wine to be shipped to Wheatly Heights, NY on 4/18/23 and it is 5/3/23 and it still hasn't been delivered. Customer Service doesn't help all they say is to contact the tracking company. I called OnTrac and they said it's at JFK and out for delivery. Seriously, I could of delivered the wine bottle myself and it would of gotten there sooner.

Horrible Horrible. Arrived late and had items missing. I contacted them and they asked me to send pictures of the basket and list the missing items but by that time it was already given away and not even worth the fight, I will just never use them again.

SCAM!!! So disgusted by this company, they are a complete scam. Delivery was nearly a month late even though I had paid for next day delivery! They had just thrown the wine and cheese into a cardboard box which was badly damaged, the cheese was not edible due to how long it had taken to arrive. Contacted the company and was told there would be no refund! So upset as this was meant to a Christmas present for family.