Buckle broke on first use I'm a walking wheels fan, I'm on my second chair with a second dog. It's definitely helped maintain mobility. However the front buckle of the Buddy Up Quad Compatibility panel broke on the first use and there's no way to fix or replace it without purchasing a new one since it's sewn into the webbing. I bought the front wheel attachment for our chair which shipped out quickly. When it arrived I discovered I also needed Buddy Up Quad panel to go with the front wheels, which is a separate purchase. I wrongly assumed all of the parts required would be included with the front wheel attachment. The website didn't make this explicitly clear, or I would have ordered it at the same time. It took an additional 10 days to get the Quad panel, more than double the estimated shipping time when I purchased it. So when it broke you can imagine how disheartening that would be after such a long wait and extra money spent.

My Corgi is enjoying his wheelchair after connecting with customer service Once I called customer service and emailed pictures we were able to get my Corgi, Dylan's, wheelchair adjusted properly. I ordered a corgi wheelchair but Dylan is a large Corgi with a very deep chest so it some tweaking to get him comfortable in it. I had filled out the form online and submitted the pictures but I never heard back. So if you need help call customer service don't do it online!

My only complaint is the clips on the… My only complaint is the clips on the side of wheels where you connect the front harness to the side rails comes undone on its own very often but other than that very happy with the product.

Medium wheel chair accessories The product is amazing and so grateful for the opportunity my dog gets to experience life with such mobility to enjoy life … I would note that the 12 inch wheels are not the best fit for a medium size wheel chair as they are quite a bit heavier and difficult for my Australian cattle dog to pull so we wil have to use it for shorter walks and keep to the 8 inch wheels for long walks and hikes. Wish i knew before hand the weight and size difference could be difficult but it was never mentioned from the staff .. but beautiful wheels and products and will always be recommending to others how pleased we are to use Walk-in wheels .

Best use of money ever. The walkin wheels wheelchair is the single best use of money I've made in my entire life. It's extremely well-engineered, and every little thing has obviously been thought about and tested. The original harness created too much muscular stress for my dog so I switched it out for the neoprene comfort harness and it's perfect! My girl is able to walk again by herself, and it's given her her freedom back again. She's happy again, and that's what matters.