Buckle broke on first use I'm a walking wheels fan, I'm on my second chair with a second dog. It's definitely helped maintain mobility. However the front buckle of the Buddy Up Quad Compatibility panel broke on the first use and there's no way to fix or replace it without purchasing a new one since it's sewn into the webbing. I bought the front wheel attachment for our chair which shipped out quickly. When it arrived I discovered I also needed Buddy Up Quad panel to go with the front wheels, which is a separate purchase. I wrongly assumed all of the parts required would be included with the front wheel attachment. The website didn't make this explicitly clear, or I would have ordered it at the same time. It took an additional 10 days to get the Quad panel, more than double the estimated shipping time when I purchased it. So when it broke you can imagine how disheartening that would be after such a long wait and extra money spent.

Best use of money ever. The walkin wheels wheelchair is the single best use of money I've made in my entire life. It's extremely well-engineered, and every little thing has obviously been thought about and tested. The original harness created too much muscular stress for my dog so I switched it out for the neoprene comfort harness and it's perfect! My girl is able to walk again by herself, and it's given her her freedom back again. She's happy again, and that's what matters.

I jumped the gun I jumped the gun. My Chiweenie hurt his back and couldn't walk. I bought one of your wheelchairs, it was very easy to put together, but my dog was to afraid of it. It must have scared him, cause after about a month, he slowly started to walk again! The company was very understanding and allowed me to return it, with a small restocking fee.

Excellent customer service w Autumn ! I spoke to Autumn several times, and I couldn’t ask for such compassionate assistance with technical issues. She was very helpful when I called again w/ a possible solution for an issue I was having.. I must say I was very impressed with the compassion I was shown with the stress I was going through. I rate the customer service : Above excellent !

Call WalkinPets when you need help getting your disabled buddy going with a new wheelchair or harness When our irrepressible little disabled dog, Willie Gromit, broke his wheelchair harness, the WalkinPets people we talked to one phone were terrifically helpful in assisting us with identifying the proper replacement. They shipped it right out, and it's been wonderful now that we've fitted Willie G into it. Thank you, WalkinPets!