Peter Shimmin
GBgreat service Often use the site for cheap day tickets. Due to travel disruption we missed a show we had really wanted to see. Customer service really helped us out and provided a great solution. Big thanks to Marika who made a stressful, unpleasant solution just a bit easier for us.
Jo
GBI paid an extra $120 for 2 tickets so… I paid an extra $120 for 2 tickets so that I could have the option to return our tickets or change my mind on what show I wanted to see. I didn't realize it was a "voucher" and not really a return. I think it's unclear when you purchase that option and that should be made clearer. Jennifer was really helpful and immediately took care of me, and it was Sunday. She was very helpful.
Liz
GBI originally was trying to purchase… I originally was trying to purchase tickets in one row --when I went to pay they said they were gone. I quickly purchased tickets in another row - then saw that the original ones were available. After contacting customer service here they immediately helped me get the tickets I wanted. Service was great!!
Andy
GBI needed one more ticket for… Realized I needed one more ticket for "Water For Elephants" this morning, so I reached out through the contact help email and within a couple of hours I received an email stating that even though I did not have a refund exemption purchased when I bought my 2 tickets...they would offer a 100% voucher for future purchase. I received that voucher in minutes and was able to buy 3 tickets for the same show so we will all be sitting together. Thank you, Alejandra, for your quick response and doing me good. You're the BEST!!!
Brooke Klein
GBCan't use promo code I had a promo code to avoid additional fees and there was no place to put the promo code before I purchased the tickets. Therefore I was stuck with the fees.