DO NOT USE THIS COMPANY. THEY ARE THE WORST ONLINE DVD COMPANY. The worst online company by far for purchasing DVDs. They send defective merchandise and then when you try and get a working replacement their customer service department is nonexistent. They do respond to your emails and when they finally do, they won't correct a problem. Very customer unfriendly. Do not use this company.

FRAUD --TAKING MONEY BY DECEIT NO DVD -RIP-OFF Same story as everyone else I live in Canada and their website saud ship to Canada 6-8 days April 13 2024 ordered DVD they lied pretending to have in stock . Paid $30 ORDER # 174447154 Never received order, No tracking number I requested refund Customer servicve person Ivy told me to wait until June 11 2024 then call back.. Complete rip -off

Horrendous customer service Horrendous customer service. Ignore all emails I’m currently going through the mills of chasing a refund as they’ve not delivered or replied to any emails. Uk customer. Avoid like the plague.

Scam artists and unpprofessional! First I will state that despite giving DVD Empire a 1 star, I had no choice in order to write this review. They should receivce a -5. The customer service is by far the worse I have ever encountered, They claim to have shipped an order for which I paid for yet they are unable to provide the proof of shipment, the tracking number, that I requested. They claim they do not have this information and that if I want it, that I have to contact UPS. This company is nothing but a scam and con. DO NOT buy from them! EVER!

DO NOT USE THIS COMPANY They do not ship an ordered and paid for DVD and do not respond to your emails. Ordered the lion king DVD for my daughter on 26 December and still not received and have sent 14 emails to their customer service dept! WARNING - do not use this company they will steal your money