Their return policy is to charge a 20%… Their return policy is to charge a 20% restocking fee for items like their Icee Machine. The product is horrible and tedious to use. It takes you hours to make an icee and the instructions are in 3 different places and tell you 3 different methods. They also make you pay shipping to send items back so if it's a larger item I wouldn't bother buying it. Customer service is two thumbs down!

I have had great experiences in the … I have had great experiences in the past, but the (expensive) toy this year was garbage. It is a 3 foot robot to assemble. It collapses under its own weight when built. It was WAY to easy for the age group listed. Total disappointment. We already recycled the plastic.

This is a very poor company to buy from... So, I purchased an item that was reviewed by Matt Granit...I bought it for my daughters birthday present and so she could use it for her classes. Scientific said it was shipped, we did not receive it...and they couldn't prove delivery. Rather than take care of the issue Scientific screwed around, I had to put the purchase in dispurpte and find another simular item. They don't make it easy to buy from, they don't make it easy to work with...in short they don't care about the Customer.

delivery date subject to change without notice I ordered a Christmas gift on the 16th and delivery date was set to be before Dec. 23. On Dec. 20 I was sent the tracking number - the next day the tracking showed a delivery date of Dec. 27. The customer service person on the phone just kept repeating that delivery dates can't be guaranteed after the item is shipped and that there was no way to cancel the order or change shipping speed. I won't be using this company again - there are plenty of other places that DO ship and have items arrive on the date specified.

Could not find how to open the battery case. The illustration on how to open the battery case did not look anything like what I could find. Nothing.