Refund policy is awful I hate that they do not allow refunds for games that are played more than 2 hours. What if tutorial chapters and/or time to become familiar with the game takes 2 hours or more? What if no bugs and issues are found during first 2 hours? Never buy any game from steam unless you are absolutely CERTAIN that you will like it. Free games are different story.

Download issue Steam is alright I guess, but when I was downloading call of duty which took like 2 days, the download randomly stopped, and I lost all the download progress.

Inventory Hacked Had my Steam account hacked and someone took control and took all of my CS skins. Everything was completely out of my control as it was likely compromised through a Google security breach or something. Everything is just sitting in the hackers account right now on trade ban just waiting to be sold out and steam support won't do a thing about it. Oh not to mention steam mobile guard did absolutely nothing to inform me of my account being logged into at another location. Steam support is awful, I've been a steam user for over a decade and this could all be resolved with one click of a button but that's too difficult for whoever works the support team lmfao.

Morally bankrupt Allow racist and homophobic comments to remain on their site. Approached support many times to flag the issues; Steam / Valve just don't care.

Never buy a game off of steam that your not sure of! Steam would be a great idea if games were not overpriced and refunds took 2 weeks. I recently tried refunding a Call of game and the fact they don't just give me my money back when I clearly only played it for 20 minutes is stupid as hell.