Retro vGames

2121 Union Blvd, 18109, Allentown, United States
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1.80
Based on 20 Reviews

5

15.00%

4

5.00%

3

0.00%

2

5.00%

1

75.00%
About Retro vGames

Founded by gamers, we understand the frustrations of getting raw deals when buying video games and equipment. Having experienced the same, Retro vGames, was founded on the premise of giving our clients access to a wide variety of video games and consoles with consistent quality, consumer friendly policies and great service. We go out of our way to ensure that all of our products are consistently in stock and are offered at affordable prices. We understand the excitement and anxiety that comes with ordering a game or console online, and that you can’t wait to start playing! We are committed to ensure your items are shipped quickly (within 1-2 business days) and safely to you. All of this is done while ensuring that all our clients get personalized customer service. We offer an unbeatable 121 day standard warranty on all of our products free of charge. We offer free shipping, no sales tax and personal, convenient customer service. Our team is committed to serving our loyal customers. Founded in 2012, Retro vGames has come a long way from its humble beginnings as a small, local game store. We were delighted by our customers and local community. However, I noticed a worrying trend of online platforms and sellers swindling people out of their hard-earned money by selling them substandard video games and equipment. We hope to rectify the error in the gaming market that has exploited our passion for retro games. We now serve customers throughout the United States, Canada and the world. We are thrilled to be a part of the independent wing of the video game industry and couldn’t have done it without the support of our amazing, loyal customers.

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Rebecca Vasquez
GB

Not what was described Not what was described and forget customer service they don't even want to help and get pissed and laugh when I voiced my concern

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Ryan Jones
GB

Poor communication and follow up I ordered a PS3 and as far as I can tell the console is fine. However, the controller that was sent with it has a broken shoulder button. I initially contacted customer service by email and was told to "document" the problem with photos and/or a video. As requested, I created a YouTube video and sent the link to customer service. I received an initial response saying that they were looking into the issue, but have not heard from anyone since. I have now reached out several more times by email and have been met with complete silence. At this point, it doesn't look like my problem will be taken care of. I also found out this company drop ships so they don't have their own inventory. You are purchasing an item from an unknown seller and that information is not available to you, the buyer. Would highly recommend against using this company and instead find a local retro game store or a more reputable online dealer.

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Andy Wall
CA

EBAY AND AMAZON DROPSHIPPERS They buy all their merchandise from other sellers and have those sellers ship it directly to you. They never see the games, they never test the games. They really have no idea what the condition or working order of any of their merchandise is. They say they ship from several warehouses, but this a complete lie. Why would you trust a company that so blatantly lies about their business practices? Just go to Ebay and buy the stuff yourself. At least you can view what that seller is like first hand. The response they will leave to this review will be a lie like all the other responses.

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Gary
GB

Fast customer service I bought a ps3 controller used from them in initial game play controller worked ok but after 30 min the controller was messing up I contacted them and to give brief video and explained what was happening. The very next day they put another controller in the mail and it works great. Didn't even ask for broken controller back

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Demark Smith
GB

This not no AI whoadie dis the Don Frm… This not no AI whoadie dis the Don Frm B-Town i bought a Xbox 360 S version n it runs so smooth no problem wit loudness of the game or nothing itz literally quiet but I got the 250 version & i can say i fw it

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