Absolutely NO customer service Absolutely NO customer service. Website says first episode ships same day as order. NOT TRUE. It's been 7 business days since they charged my card for my order. NO ONE responds to my messages. Beware this company.

I love it! I love it. It is challenging and intriguing. It isn't as easy as one might think. It works to increase rumour problem solving and.critical thinking. You can find support on the official websites and there are other social media groups (unofficial) who will help when you may be stuck. You also. find like minded people who understand the type of what is considered.to be morbid and it is not for the politically correct. The groups become friends and share other parts of their life which brings go cohesiveness to the group.

Very disappointing Very disappointing. They sold it as each box has its own resolution and builds over a season (but you don't need a full season) which is completely untrue. I had no way of knowing if I was done with a box without going online and looking up the answers. You should feel some sort of sense of accomplishment when you're done! Not only was that missing, but the "finale" was a super disappointment as well. It HEAVILY relies on the internet which I was not anticipating/did not like. You can't hypothesize as to what is going on along the way because the story line has no basis in reality. I was looking for something different to do with my husband--something unplugged that required some thinking and teamwork. What we got felt like homework and I ended up hate-playing it with some friends at work to get through it. We all agreed that it was a disappointment and a waste of time. I was also tricked into an auto-renewing situation and tried to cancel and it took two extra boxes (that I was not refunded for) to get it to stop. Beware.

Really disappointed in The Mountain Really disappointed in The Mountain. We were given a gift subscription to Empty Faces and received The Woods as our first set of boxes. The Woods was great....interesting puzzles/codes, cool effects and a fairly well thought out storyline. We were excited to start The Mountain when it arrived but ended up very disappointed. Someone else said it best...these boxes were tedious..more work than fun! The codes and puzzles were difficult to sort out and when you did figure out the answer it lead to nothing. Lots of cipher and NO interesting effects. We did not even realize we had finished the boxes...there was no conclusion. I later learned that the person who gifted us the boxes only meant send us the first set of boxes, he got caught in the auto subscription renewal rip off. DO NOT PURCHASE THE MOUNTAIN!!!

Don't Purchase We purchased the Hunt a Killer, and we really enjoyed that. We essentially wanted to try empty faces as we really like more puzzle solving rather than crime solving; however, we regretted the decision. Each box was a chore to get through. We did the Mountain and it was tedious rather than fun. Each episode provides 8-10 well crafted and thought out items... but that is about it. There is no overarching goal, there is no linear path in any of the clues, there is no way to tell if the clue you figured out leads anywhere or it just stops. Most fun puzzles have you unlock one thing to move to the other, this literally has you try to solve random puzzles just to solve them. Imagine realizing the numbers in the letter are a code, then you spend the whole time solving that code, and when you solve it you get a phrase like "Higher Power" and then thats it. It doesn't lead to anything, it doesn't help put the story together, it was just there. Or another example, spend time getting a random phrase and think you're done. Then the reveal states something like "if you take the first letter of each phrase and type it into an empty web browser and add .com you get taken to a website".... then the website you go to is just non-sense and doesn't provide anything to the story. In short, this was highly disappointing. It was not fun. I spent so much time trying to work through these then when I went to the reveal I became even more frustrated because there was no context on how to solve half of the clues. Don't waste your time, at least with the mountain, but would still recommend To hunt a killer.