The order took two days longer than… The order took two days longer than originally stated but it showed up on Valentine's Day for my Grandson so it was okay. The chair is a lot lower than I envisioned, so my next purchase will have to be a pedestal seat. Also, I noticed the price went down by $20 right after I purchased it, so I will do better shopping and timing next time. Thank you.

Where is my order ? Have I been scammed ? I can't review something I never received ! On 4/6/2024 I purchased an G Force XL Bluetooth Audio Floor Rocker for $169.99. My order number was 12721 and was CONFIRMED. Today is 4/23/2024 and I still haven't received my order. I've tried calling customer service through Ace Casual, and they don't answer. I've left a couple messages and emails and they don't respond. This was supposed to be a birthday present but that was ruined ! Now I'm starting to feel like I have been scammed ! If they can take my money and not send my order then how do I go about getting a refund ??? Especially when they don't answer you ??? If I don't receive my order I will be reporting to the better business bureau and using my platform to inform people about how unprofessional and untrusting this company is.

My product was flawed My product was flawed. I submitted a ticket online and, after and initial request for more information, heard nothing for a week. Then got a quick, two sentence note that a replacement part would be coming in 5 business days. Hopefully that part will come with instructions for installation.

Purchased a rocker for Christmas Purchased a rocker for Christmas, was very excited when we opened it up and put it together, only to find out it was defective. Reached out to the support team and they immediately responded even though it was Christmas Day. They were quick to address the issue and made the replacement process has hassle free as possible. Communication was great and it’s clear They standby their products and I will be definitely be ordering from them in the future.

Great Product and Great Service! The person I talked to was extremely helpful in getting the parts I needed to make my chair last a while longer. I have tried many chairs but my X Rocker Venom Gaming Chair has easily been the most comfortable. I highly recommend X Rocker, as such, I will be getting another chair from them when mine finally gives out.