6 months, no shipment, no full refund I placed an order on October 29th 2023. For months and months, the status of the order has been stuck on "Waiting To Receive Order From [Talent]". I asked multiple times about this. At first I only got standard responses of "be patient, it will be here soon, surely". Then, I contacted "Nathalia" (as all those copy-paste responses on Trustpilot point out; I assume it is their codeword for "vocally unsatisfied customer" and expected them to actually do something this time). They answered on April 11th, refunded me $20 of the $120 paid and assured me they will receive my print "in the next few days". Surely. Two weeks later, and to no one's surprise, the months-long-missing print did not suddenly appear. The order status is the same it has always been. They keep stringing me along, they have been giving me empty promises for HALF A YEAR now and simply won't admit the print is lost and refund me. I want my money back. A lost shipment would have been sad either way, but this? This customer "service" is unacceptable. Heed all the negative reviews on here and stay AWAY from Streamily, because they will NOT help you once anything goes awry with your order.

Streamily won't ship to some countries that are available on the web site Before placing an order I specifically looked up if product can be shipped to my location and it was there. So I placed it and all was well for streamily as far as it concerned billing me. There was no communication during two months till my order was fulfilled, but when it was time to ship it instead I was contatced by support and asked to come up with a new shipment address in another country(as if it's a trivial thing) since they won't ship to the address I left during the order creation. Because of that I had to bother a colleague and waste their time asking to receive shipment in my stead and then spend extra money so they could resend it to me directly. I can only wonder what would have happend if I couldn't find another address to ship to. The order itself arrived after all, but I can't attest to it's quality/integrity because I obviously didn't see it. It's been more than a month since my exchange with support and me suggesting to remove countries they are unwilling to ship to from the list so it won't be falsly advertised, but they are still present there. Make of it what you will.

Ordered a while ago Ordered a signing back in August, there was an error on the package so it never came.Took a while to solve it but support was nice enough to refund me.

I got a different signature to the one… I got a different signature to the one that was signed on livestream. It was still done by the same voice actor, so it's not all bad, but considering that the whole point of getting it signed on livestream was to also get that exact same signed print, it feels disappointing. I asked Streamily about it since this particular print also arrived 2 months later than the first print I got (both were signed in the same livestream) and they told me that sometimes there is a delay between orders even if they are signed at the same time. Clearly this was a lie and the original print was lost. I'm also baffled by Streamily insisting that taking a clip for memory's sake of the voice actor signing YOUR print that you PAID for to have signed on stream as being illegal.

Great! Had a lot of problems with my country's post office services, but Streamily offered me support all the way and my (gorgeous by the way) print came in a very good package Finally have this little peace of Miss Furina herself with me, my most treasured item <3