I would have given them NO star I would have given them NO star! What a terrible company to deal with!!!! Don’t risk ordering anything from these people! Nobody can help with anything!!!!! Wasted two days trying to simply update my address to include my apartment number and they were NOt helpful at all!!! Will never order from them again!!!!

Fool me once... This is my second bad experience with Wayfair. My very first order was a silicon cooking mat that never arrived in spite of several contacts with customer service. I finally canceled it. This time I got an expensive solar lantern. It arrived full of rust while stating that it's galvanized-rustproofed.Customer service said the rust is a decoration put there on purpose and wanted $14.50 to send it back. Nobody galvanizes metal and then rusts it! I am not paying to return their junk! And I am not buying anything else from Wayfair ever!

Would not price adjust. Horrible customer service Would not price adjust. Order instruction is to send email but no one replied. Had to look for text chat option. Even then customer service is useless and game me a phone number, which I tried calling before emailing (no option to cancel as we’d like to get it at a specific time window).

The Tech was disrespectful & refused to… The Tech was disrespectful & refused to carry the boxes to our bedrooms, knowing we were disabled, we order the white glove service, which they charged us twice for the bed installation, but yet the tech they had sent made it very clear rudely that, taking boxes to the rooms is not his responsibility. Heartless! How else can you serve those who are elderly & disbledwhen it comes to this white glove service, something so simple, he wouldn't do. Wayfair did nothing to compensate our frustrations as disabled veterans at all, they just rescheduled us 2 days later, and told us to call them before tech arrives, and they'll tell the tech to move boxes to location. How inconvenient! We spent 1017.00 for a complete horrible and heartless experience. Shame on wayfair and this particular tech.

Customer service lies to you Customer service lies to you. Everytime I've called them I get a completely different story. I swear they'd make excellent storytellers for children. The products they sell aren't great quality or very expensive. Overall worst experience we've had in years. ****in Reply to the sellers reply. Yes, now estimated 6 days later. We take shipping times into account when we make pruchases. This is unacceptable and you've lost a customer for life. Hope you're happy!