Poor quality and no customer service Poor quality and no customer service. I bought Emmaljunga NXT60 in 2019 September, the tire was worn out terribly in less than a year. The tire model is specific to Emmaljunga so the only way to repair is to order from Emmaljunga partners. It has taken more 2 months since I contacted babysam for repairing, but the reply is that I have to buy four new tires or a new set of wheels, because Emmaljunga does not have the tire model anymore. So for those ones considering buying a stroller, you should consider a brand with better quality and better customer service.

The front wheel on my Emmaljunga… The front wheel on my Emmaljunga stroller went flat. There is no customer service number even listed on the web site and the user manual I found on-line does not explain how to remove the front wheel from the axle to replace it. I was also fooled into buying a high end product that seems to leave their customer on their own when there is a problem. Very disappointed !

NXT90 is great! NXT90 is great!! top experience

This could have been a 5-star review This could have been a 5-star review. If it wasn’t for the fact that we got NXT90 Outdoor - with the rough tires that are made for exactly that - outdoor. The wheels don’t work when it snows. Which is just unacceptable as a Swedish Brand. We can’t take the stroller anywhere as soon as it starts to snow. The wheels build up snow and then clogs the system so the pram comes ro a halt. We would need the other tires but so far - Emmaljunga don’t reply to emails and seem to simply ignore this design fault.

Emmaljunga do not hold themselves accountable for manufacturing faults! There is a KNOWN fault with the 2018 NXT60 model where the fixture for the wheels does not fit the base properly. As a consequence the wheels wobble and wear down QUICKLY. Mine were completely worn by three months. The wear coupled with the loose fixtures has now compromised the safety of the pram yet I am still kept waiting for a fix 2 months later! Such flippant disregard for the safety of my child really upsets me and other parents/emmaljunga customers must be made aware and warned. Despite knowing about the issue, Emmaljunga is hiding behind their incredibly unhelpful customer service department refusing to take responsibility for their mistakes. They won’t produce wheels that fit properly and they won’t replace the FAULTY product. Time and time again they have refused to do the right thing and resorted to giving us the silent treatment by keeping us on hold for up to 70 minutes! DO NOT BUY THEIR PRODUCTS! They are just exploiting the benefits of being a well-known brand but have long since stopped offering a quality product and service. So, so disappointed in how they’re conducting business.