Wow, I had to pay the return postage for a faulty product. Wow, I bought a wetsuit from Lomo Watersport, it arrived with half of the neck taped seal coming away. A really helpful person on customer service desk offered a replacement (so far so good). But now, a miscommunication in the returns process resulted in me booking a returns label, and now they refuse to pay the return. Does anyone expect to have to pay the return for a faulty product?

Faulty pre-bent kayak trousers I bought a pair of pre-bent kayak trousers in April 2023. The stitching has come undone on the knee pad and the left seat area has disintegrated and worn through after about 10 wears. That is unacceptable wear for such a small number of uses. They won't replace them as say its fair wear and tear... . I think the fabric is faulty as I have had the same sort previously which lasted years. Very disappointing customer service. I like to support local business but not if the stuff is poor quality.

I purchased a greenland paddle I purchased a greenland paddle. They praise themselves on attention to detail but the quality off the finished product was very disappointing.

Excellent customer service and good quality, value for money products I've bought open water swimming stuff from Lomo on three occasions and have been delighted with their customer service and the quality / value of their products. It's a small company and if you contact them (which I've done for advice on what to buy and to change an order) you speak to a real person and moreover one who knows about the company's products. I would definitely make them a first port of call in future.

Excellent service Excellent service. Allowed my to add an item over the phone to an order placed online so I didn't have to pay an extra delivery charge. Items delivered less than 24 hours later. Great communication throughout. Wouldn't think twice about using again.