Parcel lost, no refund My order has never arrived and I’ve been trying to track my parcel since more than a month. Sent several request to Lomo customer service. Just got superficial answer, something like “we will check with the transporter”. I asked Lomo to pay my money back. But no answer. This online merchant is online customer’s worst nightmare, especially if you order from outside of the UK.

Wow, I had to pay the return postage for a faulty product. Wow, I bought a wetsuit from Lomo Watersport, it arrived with half of the neck taped seal coming away. A really helpful person on customer service desk offered a replacement (so far so good). But now, a miscommunication in the returns process resulted in me booking a returns label, and now they refuse to pay the return. Does anyone expect to have to pay the return for a faulty product?

Avoid like the plague Avoid like the plague. Purchased a wall mount kayak rack, it failed on first use. Followed installation instructions to the letter, Lomo declined my request for a replacement, blaming incorrect installation. It failed in two places, further investigation seems others experienced the same issues. Never purchasing from Lomo again and regret not reading these reviews beforehand. Terrible product and appalling customer service.

Excellent customer service and good quality, value for money products I've bought open water swimming stuff from Lomo on three occasions and have been delighted with their customer service and the quality / value of their products. It's a small company and if you contact them (which I've done for advice on what to buy and to change an order) you speak to a real person and moreover one who knows about the company's products. I would definitely make them a first port of call in future.

Small neoprene sheet purchase Purchased some small 2mm and 3 mm sheets for repairing a wetsuit. Received 2 x pieces of 4mm!! I contacted them but received no response. I do not think I will be using these guys again.