Never received, no contact from company Placed a order all the way back, January 19th 2021, still haven't received it yet. That wouldn't be too bad if not for the fact that for nearly the ENTIRE two month period they have not responded to a single email I have sent them, both via my personal email as well as their own in house system on their website. Discovered via their website that they no longer are taking phone calls. Oh, and as of about two weeks ago, their website is no longer there. More specifically it asks for a password to access it and when I try to access from using the link I received when I place my order, it says something a out their payment service trial period had ended. I am 99% this is a scam and if it is not then the company has gone under.

Horrible Horrible! Never delivered and no tracking number provided. Fake a** store. Thank god, PayPal refunded be back my full amount.

Terrible website!!!!! No one has responded to me in months about where my package is and I’m not making any payments to Klarna for anything. You guys are a bunch of scammers. If you really are a legitimate company, you all suck so bad at your jobs. My order number is TT21478D. Please feel free to contact me at anytime. I’ll be available until early October. I’m leaving for the military then and won’t have my phone. Either deal with me now or deal with Klarna because I ain’t going to be around to accept a package and my mailing address is changing. Please have a great day you morons.

Ordered on April 29th and still… Ordered on April 29th and still nothing. I sent out multiple emails and voice mails and still no response. I can tell they really do not care about their customers by the lack of support and customer service. I understand COVID going on and all but not providing any updates or feedback at all makes me think they just don't care. Wish I could get a refund based on how long this has gone on. True touch dolls truly does not care about their customers. That's the truth and being True.

Would definitely recommend this… Would definitely recommend this company. Purchases of this nature can be sketchy. But right from the start there were no surprises. I had a few questions. All my emails were answered the same day if not within the hour. 3 weeks exactly from my order day my doll showed up. Packed perfectly for he trip from China. Literally 1/2 way around the world. She was every bit as pretty as the pictures on the site. One recommendation, check Utube for care and maintenance. Lots of good vids. there for this type of thing. I think you’ll be happy ordering from this company. Also the prices are very reasonable. Enjoy.....B.