Second doll I have purchased from them… Second doll I have purchased from them that has a strong odor apparently coming from the old silicon that was first used years ago, their dolls are not made with the new TPE odorless silicon. Also poorly assembled as you can see the seams where they glue it together, my other dolls from another company don't have any seams/lines anywhere on the body and they don't smell like decomposing plastic but True Touch dolls do. I won't be purchasing anything from them again.

9/10 would buy again 9/10 would buy again The rating gets 5 stars over 4 for the reasons that the company really does take pride in their work and to take care of the customer, I feel thats actually one of the most important pieces. You get emails updating you on the status, unfortunately a hiccup ended on my part where the doll was shipped but no tracking number was sent, and later receiving an email to review it. How am I supposed to review whst I dont own yet? I contacted support and sure enough not even 24 hours later a response was sent with a tracking number. THAT'S how you win customers, keep up the great support! The doll itself looked great when it arrived, came carefully packaged, bundled up and super safe for shipping, arrived about 3 weeks after purchase, especially during Christmas. The doll is heavy, so it ruins a few positions I honestly prefer, but thats minute compared to the positives. Good job True Touch!

Terrible website!!!!! No one has responded to me in months about where my package is and I’m not making any payments to Klarna for anything. You guys are a bunch of scammers. If you really are a legitimate company, you all suck so bad at your jobs. My order number is TT21478D. Please feel free to contact me at anytime. I’ll be available until early October. I’m leaving for the military then and won’t have my phone. Either deal with me now or deal with Klarna because I ain’t going to be around to accept a package and my mailing address is changing. Please have a great day you morons.

Ordered on April 29th and still… Ordered on April 29th and still nothing. I sent out multiple emails and voice mails and still no response. I can tell they really do not care about their customers by the lack of support and customer service. I understand COVID going on and all but not providing any updates or feedback at all makes me think they just don't care. Wish I could get a refund based on how long this has gone on. True touch dolls truly does not care about their customers. That's the truth and being True.

Horrible Horrible! Never delivered and no tracking number provided. Fake a** store. Thank god, PayPal refunded be back my full amount.