My computer screen was completely black… My computer screen was completely black and would not show my desktop. Kevin was my technician and he worked on my laptop doing all the necessary updates. I love having the ability to contact Geek Techs Pro for help. I believe I have worked with Kevin before and he did an excellent job, He is especially patient with me understanding what he was doing on my laptop. Several tech companies have attempted to scam me. But I know GTP is there to help me. I also learned they are able to connect my tv to the wall which is will be awesome! Thank you, Kevin!

Don't respond when you get an email invoice from Geek Squad saying they are deducted $500 from you account. It took way too long to get a response, however, once I did he was very responsive. Don't delude people into thinking they have a 1 minute wait time when you mean 45 minutes and still waiting. I was scammed by Geek Squad people from india. They were able to access my computer and all my accounts and overdrew all of them. When I did finally get someone he was great but I hope they use this as a service to their customers especially the 'mature' folks.

Eliminated PC Lockout The tech was able to help me get past a "lockout" on my laptop imposed by a hacker. He also checked everything and ran scans to identify and eliminate threats. I will not hesitate to use their services again and to recommend them to any of my associates.

Geek Tech doesn't give up until the job is DONE!! Jenoy worked with me tirelessly until we got our computer issue taken care of. He didn't give up until he figured it out! There are not tech companies out there that I have worked with, including QuickBooks that have worked on specific issues until they are completed. Jenoy made this happen. If there was a specific issue and he needed assistance, he would call me back quickly and let me know what was going on. He is a real treasure!

Kevin was easy to work with Kevin was easy to work with, understood my problem and was patient as we worked together to resolve it. Very helpful in a frustrating situation. Thank you, Kevin!