Smartmakshop Scam We are in the US and ordered a barrel sauna from Smartmakshop. We had the same experience as others with the European electrical for the controller and heater. We had 3 electricians come out and no one wants to wire it as it is not meet United States specifications. Do not purchase from them, you will regret it. I would suggest only buying from a US company.

Superior Customer Service and Product Support! I originally bought my portable sauna in 2022. Everything worked great and I was so pleased with having my own at-home sauna. Well I did something to damage the steam pot. I wont say what I did because when I reached out to the seller to inquire about warranty repair or replacement, they didn't ask what caused the damage. James Mak answered my inquiry with a few questions. He asked, When did I order, What was the order number, what was my shipping address? With these questions, Mr. Mack informed me that my replacement was in the mail and would arrive shortly. The replacement steam pot arrived very soon just as stated by the vendor. Smartmakshop.com exceeded my expectations with product support and customer service. The sauna has tremendously improved my quality of life and I recommend this company for its superior products but also for their customer service and product support. I am a highly satisfied customer and would choose this company first over other companies offering similar products. Thanks again SmartMakShop!

Had some hiccups, but in the end it was worth it We had ordered a sauna in April 2023. They did quote us 60 to 70 days for delivery however, it was a lot longer than that. We had a couple issues with shipment and delivery. However, they were very responsive on the email and apologetic. They sent us the missing parts quickly and we were able to assemble it by mid October. The sauna itself is really great! It is made out of high-quality materials and was fairly easy to put together ourselves. It is very visually pleasing and looks great in my backyard. I can’t wait to use it every day !

Smartmak electrical controllers are not… Smartmak electrical controllers are not built or rated for the US. We have had three electricians come out and none of them will install this equipment. We have raised this issue to Smartmak and all they will do is refund us $300. This has been a disaster.

Smartmakshop is a sauna company with… Smartmakshop is a sauna company with excellent service attitude, excellent product quality, and excellent after-sales service attitude. We hope to continue to maintain this，smartmakshop.com It would be better to make the website more beautiful