Superior Customer Service and Product Support! I originally bought my portable sauna in 2022. Everything worked great and I was so pleased with having my own at-home sauna. Well I did something to damage the steam pot. I wont say what I did because when I reached out to the seller to inquire about warranty repair or replacement, they didn't ask what caused the damage. James Mak answered my inquiry with a few questions. He asked, When did I order, What was the order number, what was my shipping address? With these questions, Mr. Mack informed me that my replacement was in the mail and would arrive shortly. The replacement steam pot arrived very soon just as stated by the vendor. Smartmakshop.com exceeded my expectations with product support and customer service. The sauna has tremendously improved my quality of life and I recommend this company for its superior products but also for their customer service and product support. I am a highly satisfied customer and would choose this company first over other companies offering similar products. Thanks again SmartMakShop!

i cant begin to explain my appreciation… i cant begin to explain my appreciation for the team at smartmak. i made the mistake of purchasing an outdoor sauna without measuring or even fully consulting with the wife. when i asked for a refund 2 weeks later they didnt hesitate to give it to me. in 2 days the full sale price was refunded. i cant wait to finish the platform and widen the area to accommodate the big setup in the spring. again, thank you smartmak!

James at Smartmak is such a pleasure to… James at Smartmak is such a pleasure to work with. He helped me get my clients sauna working. Great company , and really appreciate all they have done. You won’t regret buying anything from here. Their product is great. Thanks again James. Aloha!

Fast and reliable Excellent customer service! I was very pleased with how fast they responded when I reached out for support. My mom and I are very happy with the sauna. Highly recommend purchasing from this company.

Terrific experience Terrific experience. No issues with the shipping company, the product, packaging, or the quality of the sauna. Would recommend this company anytime!