Scam website - Stealing photos and copy This company is a scam site. They are a company based in China and stole our own photos as well as those of literally all the sauna manufacturers you can think of. They are shameless about intellectual property rights and do not care about stealing people. They steal your photo, your website copy and uses the content to advertise a copy of the same product at half the price. Meaning that people shopping now come to see and complain they found the same product at half the price. Little do they know they are actually dealing with a scam company. If you're considering buying from them, please think twice. Avoid at all cost.

Do Not Buy! We bought our sauna online reading good reviews of the product. When we received the product at our home it came in four weeks later than promised it came in over 50 pieces with no directions, and nothing was labeled. The roof system was not as we ordered. We ordered a composite roof and a shingle roof was delivered, that also leaked water. There was no way to stop the water so we had to put a metal roof on the sauna, which is additional costs. The customer service was terrible; they gave us no directions. They sent us a YouTube video of a different kind of sauna being put together. There were no wiring instructions on any of the heater. Heater was over rated for the control box which blew the panel. This is a terrible product. If we could go back, we would never have used this company and we wouldn’t recommend them to anybody. It’s been a terrible experience and we were completely taken by Smartmak Sauna.

Smartmakshop Sauna's Total Scam---FAKE Sauna's are a total scam. It's a fake Chinese company and they post fake reviews. All the reviews here giving positive feedback all fake reviews. I bought a $8,000 Sauna. Nothing came 45 days later. Started looking deeper in website and emailed customer service. They state they are in England but the customer service person who wrote back was Chinese. They have no phone number. Why is a Chinese guy the only customer service person for a UK company and wesbite? Whole thing a SCAM. Ironically, his last name was part of the website name. There is no way they are shipping 1500Lbs from the UK. They are not incorporated in the USA in any state. They have NO warehouses. Google smartmakshop reviews you will see a YouTube video some guy made saying it's a SCAM as well Their Scam is this: They will tell you shipping takes 60-75 days... Then it never comes--You have ONLY 60-90 days to dispute a charge on your credit card, that's the whole scam. Then you can't dispute it. They even have a fake shipping tracking, confirmation, and fake receiving confirmation. The whole dam thing is a GIANT SCAM. I CALLED MY CREDIT COMPANY TO DISPUTE THE CHARGE!! NOTE: make sure the company you buy from has an address in the USA and a phone number you can call in USA

Fast and reliable Excellent customer service! I was very pleased with how fast they responded when I reached out for support. My mom and I are very happy with the sauna. Highly recommend purchasing from this company.

Good not great Overall I had a pretty good experience with Smartmak. The only reason I didn’t give 5 stars was because there was mistake with my order. I ordered a porch and my sauna didn’t come with one. I emailed James and he responded right away and refunded me no questions asked. I read all the previous reviews for the first time about two months into waiting for my sauna and freaked out a bit, but I was quickly reassured by James via email. He provided an accurate estimate of the arrival to the port and a tracking number when I asked. I am happy with the quality of the sauna and luckily I didn’t have any damage with delivery. I also can’t speak to the electric stove but my wood burning stove works great and installed pretty easily. Though I can’t compare them to other manufacturers out there, for the price and responsive customer service, I would personally recommend Smartmak. I will add however that there does seem to be a real issue with possible delays given that it’s shipping from china. And also the directions aren’t great but I was able to figure out with YouTube vids and extra directions from James mak.