Great Service and Product!! I scoured the internet for a small plug and play hot tub and finally settled on one from PeopleLikeClearwater (PLC). I found the same model for a little less Black Friday weekend on Wayfair but it had 12-16 weeks delivery time. The deal from PLC was competitive and included the cover. I received my hot tub in 2 weeks!!!! They provided support at every step. I had zero issues, all arrived in great condition and works perfectly. The hot tub is perfect for me and my hubby and we are super happy. Please note, I compared to many other sites and companies and all except wayfair were higher cost and NONE had delivery in less than 8 weeks.

Over 3 months no tub ... I understand theres a pandemic Wish i had read these reviews before purchasing Its been over 3 months since the order was placed The phone # they give is a recording Theres no one to talk too Cant find an email address Peoplelikeclearwater?? Who are these people? Not this person Come on PLC you can do better ... Better communication with your customers is key

Enjoy my tub twice a day. Enjoy my tub twice a day, every day. Very comfortable and deep enough for a 6'-2" person. Effortless set up and relatively quick initial heat up time. Acoustom to jets being a little larger in diameter and with more punch in my previous therapy tub, but acceptable. As a severe diabetic, who has very sensative skin, the slip resistant, rough surface has to be navigated with caution. Can rub the contact points, (elbows, tailbone area) raw if moving around with contact to surface. So far so good, absolutely no issues.

Hot tub great, shipping experience not exactly... Ordering and shipping response from Clearwater was great. Really like the hot tub. Delivery service was not as advertised, issues there. We were supposed to be contacted by shipper (Estes) and set up a delivery time/day. Estes notified us on a Friday that hot tub was out for delivery without giving us notice or setting up appointment. We had not planned for this so had made other plans for that day. Had to scramble to get delivery stopped. Following Monday arranged with Estes to have HT delivered following Tuesday between 9-3pm. Tuesday no delivery and no contact from Estes. Called late in afternoon and Estes had no clue what happened. Online tracking was not accurate or helpful. I setup to have Hot tub delivered next day, driver was very helpful.

ZERO communication, terrible service, AVOID! Order placed April 22 and payment was taken at that time. ZERO communication from clearwater regarding the order or shipping. Multiple emails sat un-responded to. Several phone calls ignored. Sat on hold for 45 minutes and was told I would get a call back... still waiting. Horrible service, misleading advertising about shipping. AVOID!!!! Hopefully they will ship the order ASAP, as expedited as possible and I will not have to cancel the order and dispute the already charged money.