WORST COMPANY EVER WORST COMPANY EVER: after the trial period where they allowed me to upload as much data as I wanted, and after I spent over a month uploading the rest of my data, they LOCKED ALL ACCESS (upload AND DOWNLOAD) and are literally holding my data for ransom to force me to cancel. Do not waste your time and money with them!

I signed up for a 1 year agreement that… I signed up for a 1 year agreement that included secure file transfer and esignature. I could never get the esignature to work and the customer support couldn't help me. I informed them that I wouldn't be continuing after my subscription ended and they autorenewed me anyway and now are telling me they won't refund me the money. They truly don't care about their customers. I would stay clear of Box.

TERRIBLE TERRIBLE! They changed my password FOR ME and then refuse to send me the email necessary to get back into MY OWN ACCOUNT. I've filed tickets with their "customer service" and they too go unanswered. Thank God I didn't store any valuable data with these inept thieves.

Refund Box on case review has issued a full refund for which we are extremely grateful. Buyer beware. The product is not suitable for smaller companies as no single user subscription is available. When signing up it is advertised as a monthly payment but before you know it you have paid for the full year in advance which in our case was €468

Absolutely horrendous customer service Absolutely horrendous customer service. I am an admin for 2 Business Plus with Governance accounts, 1 Personal Pro account and 1 paid Personal account (i.e. 4 paying accounts) and support says they cannot do a 5 min customer service call. If someone has 4 paying accounts with you, you do the right thing and pick up the phone, spend 5 mins with them and resolve the issue. Alternatively, 45 mins spread over multiple emails over multiple days for the same issue is in NO WAY efficient use of customer or company time.