Having been involved trying to implement Coupa Having been involved trying to implement a Coupa IT system, I have been appalled at the lack of experience they appear to have. Even basic functions such as initial high level specifications and gap analysis between the existing system and Coupa have been totally absent. It feels like what has been asked for by the vendor has never been attempted before. I will think twice next time I get involved with this cowboy outfit

Really poor on-line help advise Really poor on-line help advise. Now have an account locked out for connections requests for 30 days, and there is nothing they can do! It was due to their advise! Also, they are unable to do a simple thing as update my email address without me having to contact all my customers and get them all at once to simultaneously change their ends and send new connection requests. Absolutely stupid!

Probably the buggiest website i've ever… Probably the buggiest website i've ever used. Wasted a lot of time for no reason. Support are prompt though...

Worst company ever Worst company ever. No customer service for suppliers. Client send me a PO and I have to somehow figure out this system. The 2 step verification to what? I cant even change the phone number, and I would need an employee to use a personal phone to download a 3rd party app that my company cells block from downloading. Final decision, I asked the client for the payment in advance before I ship out an order. Or find another way to get.

Apparently my company never read any of… Apparently my company never read any of these reviews before deciding on Coupa. I am an end user and my experience has been short but painful. I think it is a combination of Coupa and our IT department unwillingness to support the end user. Coupa is very slow to respond. Old AP software support responded in hours. Coupa takes days. Plus our IT can only point to the manuals which leads me to believe that our IT was never well trained by Coupa. Certainly more difficult than our old software but Coupa does have cute little icons like trucks. Almost 2 weeks and I still don't know if my first invoice to be paid is actually processed. In the real world my 3 questions would have been answered in 10 minutes and I could be up and running. But, alas, in the Coupa/remote world I turn on my computer each morning just hoping for email or zoom that will answer my questions. Hasn't happened yet. Hopefully things will improve.