Your algorithm stinks Your algorithm stinks. The algorithm takes events happening on short trips more seriously than the overall picture. I much prefer cell control because it looks at the week as a total. If anyone was to ask if Azuka gave a fair picture of a drivers performance, I would tell them no.

Customer service Promise to return your calls for service questions are unfulfilled or they call you back after hours when you are not in the office. When someone does help you out there is a language barrier which makes it very difficult to explain your concerns. The response goes unanswered because the communication barriers. The product without any flaws would be rated higher, however without great customer service how good is the product.

THIS IS A TOTAL SCAM THIS IS A TOTAL SCAM, WE HAVE BEEN RUNNING BEHIND THIS COMPANY TO GET OUR MONEY BACK BUT ENDED UP PAYING THEM MORE AND MORE. THEY LIE ABOUT EVERYTHING. WE NEVER SIGNED ANY CONTRACT YET THEY DON'T CANCEL THE ACCOUNT BECAUSE THEY ARE GETTING MONEY TO SCAM PEOPLE. WELL DONE TEAM AZUGA. YOU PEOPLE ROCK.

AVOID with all costs!!!!!!!!!!!!!!!!! AVOID with all costs!!!!!!!!!!!!!!!!! The customer service is very poor, I was waiting on hold for hours!!! Nothing works very well, they change terms and conditions how they like. Now when I canceled with them, they said that I'm lucky that I was with them for more than 1 year (of hell) so it will be only a fee of $50 per device (if it's less than 1 year it's a fee of $100 per device). I feel very lucky, thank you Azuga for the WORST service possible.

Very Unprofessional Customer service We wanted to try the service for our distribution vehicles. Signed up in March. Product worked well. But then came the nightmare. We canceled the service July 7 2022 since our business is seasonal and we do not need the product year round. Credit card was charged for another 3 months. Called billing, they said it would be handled. Nothing. Called again spoke with someone and thought we were making progress because I was issued an invoice with a credit but still no refund. Every time I call or email the ar team I get a different rep asking me if I have returned the devices. I tell them , no. I purchased the devices and provide proof back to show purchase. they then reply that management has to approve the refund. it is now September 24 and have spoken to Robert Silva, Nick Salas, Gary Rodriguez, Dawson Adams, Gary Perez and Bryan O'Kelley with still no refund or solution. This company is VERY Sketchy. Buyer beware.