It is very hard to get in contact with… It is very hard to get in contact with customer service. Phone and chat messages are not monitored. I have been trying to connect for two weeks. I sent emails to info@ResortPass as well as concierge@resortpass and pms through Facebook. If you need any assistance or direct interaction with an employee you will not get it with this company.

Beautiful facility Although there weren’t any massages available, we booked a spa day pass and spent a relaxing pre-flight day with swimming, hot tub, quiet room reading and a beautiful lunch at the hotel restaurant viewing swans in the lagoon. Great showers and grooming facilities.

I would highly recommend using this… I would highly recommend using this service. We had a booking error and they were quick and efficient in helping me fix the error and providing me a refund. We did use a resort in Dominican Republic via ResortPass and it was 10/10. I will definitely use this company again. Would recommend.

Showers is a must Experience was great. I have to say little upset at Ritz Carlton they do not provide to use showers I’ve used Resort pass in the past and all other hotels allow the use of Spa showers I think Resort pass should talk to Ritz on allowing Resort pass guest to have access to showers

On April 19 On April 19, we arrived at Hilton Fort Lauderdale resort in FL, they upgraded us to a daybed since too much sun on that day, By doing this, the hotel asked us to contact the resortpass to cancel the booking which we did on that morning after the cruise. Since it is the same resort, we have purchased it on-site, the hotel is 100% positive for the resortpass will refund us. We have the resort receipt, but after sending couple emails to customer service. No reply at all! Shame on this company. I am going to fight back to get my refund!