iThemes

2703 Ena Dr., 48917, Lansing, United States
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1.33
Based on 12 Reviews

5

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4

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3

0.00%

2

33.33%

1

66.67%
About iThemes

iThemes has been the leading source of WordPress security and backup solutions for good reason. With outstanding products that bring the latest security features to WordPress & amazing support, WordPress professionals have peace of mind knowing their digital assets are safe from malicious attackers.

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SoCal Jody
GB

Do not buy iThemes Restrict Content Pro Do not buy their products. Support is non-existent! And products do not operate correctly with Word Press website. You will be sorry . . .

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Sidney
GB

Gold Version - support needs significant improvement I purchased the gold version of itheme's backup plugin backupbuddy, generally the backup plugin does work, though you do have to tinker with some of the settings. Be aware though it can be very resource intensive on your site. As for their support, generally they try to deflect issues back to the customer. I recently opened an issue and as I was away for a few weeks, they had close this issue. So I have to again wast time opening another new request, which is that they removed functionality between releases and I had to spend the entire morning documenting where they removed functionality - rather than trusting the customer.

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Kim Raufort
DK

a lot of bugs - and no refund i purchased the gold version of itheme's backup plugin backupbuddy, according to their website everything is easy to set up. - however this is not the case. i have almost 20 years of web development experience, and tried the backup plugin on 3 different wordpress sites, in all cases, there was alot of problems, and i had to contact the costumer service. i finally gave up, and found another plugin that worked out of the box. - ithemes refused to give me a refund...

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Jake
BR

Out of date documentation I have a BackupBuddy subscription. While I have used the plugin to migrate and restore my website, it is very buggy. I frequently encounter unusable backup files created by the plugin. Every few months I return to try to configure the S3 remote destination feature. Then I remember the setup documentation is out of date and does not reflect the current AWS configuration. After wasting an hour or more I abandon the setup. I recently contacted iThemes about the outdated documentation whose only response was to prompt me to renew my support subscription.

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Linda
GB

Restrict content pro service is non-existent Restrict content pro...since they went under the ithemes umbrella, there is absolutely no service. None. I can't even get them to respond to a request to upgrade my service. It's a shame, because I like the plugin.

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