Really not happy with unfair price… Really not happy with unfair price charged from automatic renewal. According to website price should be $89 but when I checked my PayPal account it's £196 billing amount Really frustrated, Sent email for refund lets see what will happen, I will update my feedback soon

Beware! Their Support Team is Negligent! I've had service with this company for less than 48 hours... And I had to deactivate their plug-in after I was booted off of my own WordPress dashboard. After submitting several support tickets (each regarding a different matter), a member of their support team (her name is Rebecca Diamond) consolidated all of the support tickets into one, and left all support requests unanswered. Would you want to do business with a company that treats their customers like this? I don't. I've disputed the charge with my credit card company.

Gold Version - support needs significant improvement I purchased the gold version of itheme's backup plugin backupbuddy, generally the backup plugin does work, though you do have to tinker with some of the settings. Be aware though it can be very resource intensive on your site. As for their support, generally they try to deflect issues back to the customer. I recently opened an issue and as I was away for a few weeks, they had close this issue. So I have to again wast time opening another new request, which is that they removed functionality between releases and I had to spend the entire morning documenting where they removed functionality - rather than trusting the customer.

Support team cannot help with problems… Support team cannot help with problems with creditcard. I now switch to All-in-one Security (AIOS) and this works perfect

I loaded itheme Security plugin on to… I loaded itheme Security plugin on to WordPress and it corrupted my website and lost all Data, would not recommend to use this plugin.