Still No Answer Emailed 4 times over a period of almost 1 month... Used to deal with Mitchell Vincent (K Software) Which was excellent... great service... great response Have done business with them 2-3 times In fact I wrote a review which is still on their site... BUT NOW... Emailed with no response (1 day turnaround claimed) Tuesday, 9 August 2022 3:07 PM Tuesday, 16 August 2022 10:52 AM Friday, 19 August 2022 3:04 PM Monday, 29 August 2022 2:29 PM Emailed: certsk software Emailed: support ksoftware Emailed: sales ksoftware Nothing... no response.... Have noticed that there are responses reviews So, out of desperation This message is to acknowledge that we have received your request and a ticket has been created with Ticket ID - 44119. A support representative will be reviewing your request and will send you a personal response very soon within 1 business day (though usually much sooner). All sorted... got a response via email directly from Mitchell Vincent... Happy customer again...

Support tickets not answered, company is dead I purchased a 4-year code signing certificate in 2020, but the certificate I received was valid only for 3 years. I've been told that a new certificate will be auto-issued when the time comes - it never happened. I tried contacting kSoftware by email and by phone multiple times - no response. Sectigo answered that they also cannot help. Ended up buying a new cert from SSL.com.

Support tickets but no replies, company seems dead I bought an eToken with a 3 year code signing certificate. Unfortunately, the certificate on the eToken was deleted due to an error. I was informed by Sectigo support that I had to solve this via K Software. But apart from a ticking confirmation, I received no support from them. Not even by phone. I've always been satisfied in the past, but what's going on now is the lowest drawer. I have now initiated a refund, but Sectigo also says it has to go through K Software. At the same time, I have now instructed my credit card company to initiate the refund. In any case, I will never order anything from K Software again. If I could, I would give them zero stars.

Seems to be a shonky, one-man operation I don't know what kind of shonky, one-man operation they have got going there, but anyone reading this should avoid dealing with this unprofessional company. I have sent multiple emails and left a voicemail. Judging by the numerous complaints about the very same thing, the operator of this company should stop telling us to call, and instead look at and reply to the emails. I am preparing a case for a credit card chargeback.

Waiting for 6 months to get an OV cert I've been trying for 6 months to renew a cert after paying for it. It goes like this. K Software takes the money. Sectigo doesn't issue a certificate for an unspecified reason. Communicating with them is impossible. K Software does not respond to any emails - refund requests or otherwise.