Waiting for 6 months to get an OV cert I've been trying for 6 months to renew a cert after paying for it. It goes like this. K Software takes the money. Sectigo doesn't issue a certificate for an unspecified reason. Communicating with them is impossible. K Software does not respond to any emails - refund requests or otherwise.

Looks like the company is dead Looks like the company is dead. They doesn't reply its ticket system anymore. Include if you are asking pre-renewall questions about the new way to do the thing, so, looks like they doesn't has any intention to sell. Maybe they are in the hospital or dead already but the online purchase form still in place?

Seems to be a shonky, one-man operation I don't know what kind of shonky, one-man operation they have got going there, but anyone reading this should avoid dealing with this unprofessional company. I have sent multiple emails and left a voicemail. Judging by the numerous complaints about the very same thing, the operator of this company should stop telling us to call, and instead look at and reply to the emails. I am preparing a case for a credit card chargeback.

I finally got a good response and… I finally got a good response and solution from KSoftware ( just in case you don't read to the bottom!) I have been dealing with KSoftware for a number of years in regards to Code Signing Certificates. Everything previously was straight forward. This time however, there was an issue in the billing for a renewed Code certificate. Somehow I was billed twice on my card. I am not a novice at this, and was quite sure I hadn't processed twice .. but .. anyways I then started the process of chasing a refund for the second billing. I got the same response as has been listed on Trust Pilot ..Auto creation of support ticket ... but no response ..phone calls to their "support"line that went thru to voice mail. email to support & sale .. etc .. no response as others had commented. I then emailed on the "mitch" email address which was listed on trust pilot for the company and got a very quick response & then spoke to him ..ie Mitch I had a refund within 24 hrs !! He was good to deal with. He gave reasons for the the phone system & auto support tickets not working (which I won't go into as I am not qualified to judge in a public forum)

No certificate and no support. Previous experience with K has been very positive. Not this time; I have had the same experience as Andre. Paid for the OV certificate with a promise of a two-three day turnaround. Went through the credential process. Then no update from Sectigo. Called them several times - the process was with the "provisioning team". Many calls to Mitchell on the 859 number advertised here. Never picked up. No response to numerous tickets raised. Acutely, exquisitely unhappy.