Paid for a full year Paid for a full year. After confimation I couldn't upgrade to the full year connection. Send a mail, placed a ticket but no reaction from the "excellent" team. What kind of organisation is this! Crooks. Not worth a penny.

Support is abysmal I have had this service for months, even years. I continually receive authentication errors from my newsreader (never happened with any other usenet service provider I have used). I tried to get support to resolve, but they are totally useless. After many messages, they always resort to 'create a new account.' The error was mainly a nuisance error...that is, if I ignored it downloads would still happen, but about every few months I am unable to download anything. And every time support has no clue or no ability to help.

Avoid at all cost I would strongly advise against using XS Usenet's services. I have been using them without issue for a few years, but since they released a new client portal, I've failed to renew my subscription so it expired. So I tried terminating the old subscription and getting a new one about a week ago. My credit card was charged and I received the invoice indicating it was paid, but the account is still pending and I have no login credentials. After a day or so I opened a support ticket, to which I got no reply. A day alter I then replied to that ticket again, in case it got lost. Still no reply. Then I emailed their support and got no reply. Then I tried to phone them, but their number is not in service. According to their website, they hired a new customer satisfaction team about a month ago, but from all perceivable evidence, they just don't exist anymore. I guess they just kept the billing systems in place to leech some money off of unsuspecting potential customers, but everything else seems to be shut down.

Great services I'm using their free account as a back for my last hope when I cannot use my other accounts to find contents. Surprisingly XS did a great job to help my find missing contents. Highly recommend them not matter you need a free backup or a main unlimited account.

I was an XSUsenet customer since 2018 I was an XSUsenet customer since 2018. I was happy with the service until earlier this month. First they let their site SSL cert expire and then none of my payments were credited to my subscription. When I submitted a ticket for support it was closed by an Admin with no explanation. None of my inquiries were responded to. Not sure what happened but it looks like somone ran off with all the money.