Worst support ever Worst support ever, they dont reply to ticket requests. I tried to pay my subscription today the 12th and their website wouldnt allow payment, for the last 2 days there has been the same error screen when trying to prolong my account. I would recommend someone like Supernews if you want a usenet account, they at least have a tech support who try and help out

Unable to renew paid service Renewed my subscription, my card was properly charged, and yet my service is about to expired. There's no support whatsoever, or at least no one has replied to my email or tickets for 2 days already. Fear I will have to do a chargeback and move to another service.

Paid for a full year Paid for a full year. After confimation I couldn't upgrade to the full year connection. Send a mail, placed a ticket but no reaction from the "excellent" team. What kind of organisation is this! Crooks. Not worth a penny.

A year subscription deleted after 2 months and they don't answer mails A year subscription deleted after 2 month. Since a week I can not login anymore although I have a paid account valid for 1 year but they deleted my account for no good reason. The account was valid until october 2020, but is useless now. Worst of all they won't answer to any of the messages posted on their website.

Free tiers are usually rubbish Digging the service. Most services' free tiers are so restrictive that it's not worth bothering but XS deliver. They're not spammy, and they keep to their word. Keep it up!