Transition from VPP tokens to ASM tokens We had a staff member that decided they would be switching us from Apple's VPP service to ASM and in the middle of it started complaining that the filesets for the apps were not being pushed out. I was able to get in touch with Filewave and the tech was able to determine that the filesets did not know which authority to use to install them since they were jumping back and forth with a legacy token versus the new token. Some homework was given that day to see if it would work. The next day I was able to schedule again with the same tech and several more things were passed back and forth to fix it further. The tech gave me some homework things to do later that night when people would be off the system and the next day, I scheduled one more appointment with the tech to figure out one last part of the puzzle of not having the devices connect. We are running again. Not completely smoothly since we have some clean up to do, but the persistence of the tech to help out was excellent.

Filewave - our MDM Our school has used Filewave for many years to manage all of our mobile devices. We consistently find the customer support staff to be knowledgeable, professional and responsive. We appreciate the Filewave products and support team. We think they are the best!

Filewave has been a trusted partner for… Filewave has been a trusted partner for several years, we could not manage our one-to-one environment without them. Their team has always been responsive and easy to approach, and the software solid. Filewave is a valued member of our team.

Clunky Clunky as gosh darned heck!

UX experience is horrible UX experience is horrible. You know this though. :-)