They have great customer service They have great customer service. Yes their packages and pricing are expensive but at least they got that going on for them which is a big plus.

The database had out of date info The database had out of date info. My other requests were taken care of quickly and efficiently.

Customer service is excellent Customer service is excellent. They have promptly responded to any questions or issue that I had and that's saying alot nowadays. Their customer service is professional, courteous and willing to go the extra mile to help customers.

I signed up to do a one-time search, not subscription I signed up to do a one-time search, and DID NOT sign up for a subscription. Not only was it not clear that this was a subscription when I signed up for what I thought was a one-off payment (as I set up reminders to unsubscribe if I do sign up for something that has a deadline before you're automatically signed up!), but I did not receive any kind of "welcome" email within this time nor after, which is also customary when you sign up for a subscription for something. This makes me think they obviously know that they are trapping people fraudulently into a pricey subscription. Why not just charge people transparently without all this fraudulent B.S.? I have written them, and we will see if they will reimburse my TWO MONTHS of subscription. If only I had looked at my account a few months ago! :-(

Full refund I bought a report about a person for 1.99€. Awesome report, everything was there. However, I didn't know that I had not only bought the report, but also a subscription for 29.95€. I wrote to customer support, and after a few seconds, a response was already there. I explained the problem, and I got a full refund, as I hadn't used the advantages of the subscription and had only looked at the report of the person for 1.99€. I am extremely satisfied, and I am definitely recommending Spokeo :)