I signed up to do a one-time search, not subscription I signed up to do a one-time search, and DID NOT sign up for a subscription. Not only was it not clear that this was a subscription when I signed up for what I thought was a one-off payment (as I set up reminders to unsubscribe if I do sign up for something that has a deadline before you're automatically signed up!), but I did not receive any kind of "welcome" email within this time nor after, which is also customary when you sign up for a subscription for something. This makes me think they obviously know that they are trapping people fraudulently into a pricey subscription. Why not just charge people transparently without all this fraudulent B.S.? I have written them, and we will see if they will reimburse my TWO MONTHS of subscription. If only I had looked at my account a few months ago! :-(

The database had out of date info The database had out of date info. My other requests were taken care of quickly and efficiently.

I feel taken advantage of I feel taken advantage of. I used the service on what I thought was a trial basis and then noticed I was being charged a subscription price on my bank account, after I had already found all the information I needed. I have no idea how I signed up for a subscription! Charged $29.95 on 3/11 and again on 4/09. I called and was told I get a refund of $11.98 whoopie! I was satisfied with the information I received however.

Great Customer Service There was a problem with and issue, not anything the company did. Something that was neither mine doing or Spokeo's. I contacted their customer service. They responded, followed through with resolving it. They responded and communicated quickly. And all is well. It's nice when you can trust dealing with a company like Spoke and their employees. Thank you again.

Unlike other firms like yours Unlike other firms like yours, there weren’t any attempts to get additional fees from me. All noted items were very truthful. Will gladly use your services again when needed.