7 day free trial I was offered a 7 day free trial for File Commander. Soon after I provided all the details, I was charged the full amount for the whole year. I cancelled the subscription straight away and asked MobiSystems for refund. They said it's google fault. I contacted google and they said they cannot help. I don't know what happened but I know that I was scammed, never got the free 7 day trial, was charged for something I never used. I would recommend to avoid products from MobiSystems, especially free trials. Update 29Jul23 The File Commander team of the MobiSystems kindly refunded the full amount. It turns out it was some kind of misunderstanding. I didn't have a chance to properly test full version of File Commander but I'm glad that the team who created it, proved they can help in case issues appear. Because of that, changed to 4 starts.

Tod is extremely knowledgeable To whom this may concern, I needed assistance for accessing and installing my newly purchased PDF Extra. The name of the customer support specialist that provided me with assistance was Tod Tangonan. He was extremely knowledgeable, He explained everything in detail, and he displayed extraordinary customer service skills. Businesses need more people that are highly skilled like Tod. Please recognize Tod for his excellent performance. Tod most definitely deserves my five stars!

5 Star Review of Customer Support 5 Star Review of Customer Support When I called for customer support, I was lucky enough to get Tod on the line. He explained why I was having issues and what needed to be done to fix the problem. He walked me through, step-by-step what I needed to do. It was a very nice exchange. Tod was very enthusiastic. He was truly interested in helping me get my issue solved and making sure I was satisfied with the results. Thank you so much for the great support! It is truly appreciated!

What World Class Customer service actually looks like today. I am sending this review of my Customer Support call I had earlier today with Tod Tangonan. Tod was very professional and knowledgeable. To be more specific he was able to walk me through resolving my issue step by step. Not only did he explain the steps, he knew what I was seeing an my computer and where I needed to check or make changes on each page. This was a huge help to me and although our call lasted about 10 minutes or longer, I was very happy that I called and Tod was the person who answered the phone. It seems like Customer Service are just words these days, but it is very encouraging to see companies like Mobisystems rely on people like Tod Tangonan as their Customer Support Specialists!!. I have only been with Mobisystems for a few months but based on my phone conversation and World Class Customer Support today I am happy that I made my decision to sign up for the Annual Subscription to Office Suite Elite and would highly recommend their product and Customer Support to all of my friends. I wholeheartedly give Tod Tangonan and Mobisystems a 5 Star rating for the Customer service I received earlier today. Sincerely, David Parton

Tod was able to resolve my issue… Tod was able to resolve my issue quickly and efficiently. Thanks for the superb service