DO NOT get a VoIP line from evoice for your business! You’ll regret it. They will force you to stay with them by not letting you port out your number to another carrier. They know after a few months, no one would want to change their number for their business and they would stay with evoice because they don't allow portability. They claim they are not a carrier but a service provider, but that’s just an excuse. If they want to free up the number so you can take with you, they can! But they won’t! They flagged my previous review and trustpilot removed it based on technicality. Hopefully this one won’t get removed!

Impossible to cancel Impossible to cancel. Made it very difficult to cancel continually asking for more info to verify my identify. Despite knowing the credit card number I pay for it on they said it was the wrong account. I provided evidence that they were debiting that card and they still said it was the wrong card :)) They asked for more info (emails, phone number..) but still said I didn’t pass ID verification. Total nonsense. Now I have to call. What, because I don’t know who I am via email. Price also went up without notice by 35.4% without any notice. Crap service. Would I NEVER use them again. NOT recommended!!

I called in with three issues I called in with three issues. He quickly researched and resolved two of them and also informed that the other issues is already known and being worked on. That issue should be resolved later today. I am very pleased with the customer service I received today. Thank you.

0 would be a more accurate depiction 0 would be a more accurate depiction. Please be aware that this company has claimed their site and thus, it’s reviews publicized. They outsource most customer service support and will not cancel your subscription: no matter how many times you click cancel, chat or call!!! They fraudulently charge inflated billing for services never accessed, usable or subscribed by the consumer. Be very LEARY and read their agreement. They issue no guarantee that the services paid for are able or actually rendered. This is the legal term for “Breach for Cause”. STAY AWAY! If you do choose to use, be sure to submit a fraud lock on your account when you choose to terminate. It is the ONLY way you will actually stop them from continuing to charge. IN RESPONSE: Please do your due diligence and listen in on the phone calls with TODD, Customer Service Manager. Not only did he willfully lie, but he also misrepresented the company, was rude, refused to correct the error, still have not yet received the cancellation notification and billing monthly for services since 2018! It apparently showed it has not been used, we spoke regarding my attempts (via my wife as well) to cancel back in January 2019. He spat back erroneous information regarding log ins and now account has suspended, so I have yet to even see a single document for billing, usage, faxes (can't charge for junk faxes from your litigation competitors...) or anything else. What I CAN PROVIDE IS PROOF: proof that your company charged twice the amount originally agreed upon, there is not a single fiber of documentation in agreement for any additional services, it HAS NOT been used, and was cancelled back in January 2019, without a single notification or response since. That is until I noticed this charge incidentally. I have reported and will seek retribution.

Very patient and professional I have to say I was very impressed by this gentleman gerome He was very patient and professional. I wish there was a lot more people like this in the customer care world...