They do not honor their guarantee Asked for refund within hours of buying after comparing to another Blu-ray ripping software. States on their site that they offer a 30 day money back guarantee. Beware. They do not honor it. You have to go to their page on the “guarantee” to read the fine print about what they consider acceptable circumstances for a refund.

This seems like a scam The product is good. However, my activation code has stopped working. I have sent them two inquiries without response and without receiving an email confirmation that they have received my inquiry. This seems like a scam. It's a sad because the product is good when it works.

Product not working on MacBook Product not working on MacBook. After three months of trying being helped by customer service I give up. A solution does not come, their only solution consists of the tip to download the program again. A really crappy experience. April 2024: Of course I also contacted customer service in response to the response to my review. My last attempt is now a week ago. No reaction at all. Really outrageous when you look at what you pay for the product. Don't buy! I repeat: don't buy!

It's easy to email videobyte and get a… It's easy to email videobyte and get a prompt response, explain everything clearly and deal with any questions or concerns. I was so impressed with their customer service that it put my mind at ease. Highly recommended and will continue to use regularly.

I cannot get any audio after ripping… I cannot get any audio after ripping dvd. I can’t seem to get hold of customer service and not having much luck with several extensions I have tried. I have a Mac computer if this makes any difference.