This is a scam it seems. Just stealing peoples money! I purchased a tier level for $130 plus tax which clearly stated as one of the benefits would be full technical support for the products I purchased. I have been trying relentlessly to get in touch with their so called technical support team and no one has responded whatsoever! I honestly feel this is not legitimate and is a scam. The software I purchased would not even download. I will also be writing to the better business bureau to share my experience. Completely bogus! I’m demanding an immediate refund! Update response to VideoByte: My order number is: 923279133 Oh so now after reaching out like 10 times through your proper channels listed ‘trouble ticket’ , that you simply never responded to, it would take this negative review to catch your attention?? Typical scammers! Above is my order number so either refund my card in full or I will file a fraud claim with my banking institution! I want nothing to do with a company that behaves in such a deceptive manner! Offering customers things that actually don’t even exist as it turns out! Ironically several other reviews on trust pilot have reported the same thing so don’t pretend you are all interested and noble now! Far too late for that! Angrily, Scott

Good product and service I bought the DVD ripper software for my old computer a year or two ago, and it worked perfectly for me. I just got a new computer and requested a transfer of the license, and once I found my receipt the vendor was able to do this for me quickly.

This seems like a scam The product is good. However, my activation code has stopped working. I have sent them two inquiries without response and without receiving an email confirmation that they have received my inquiry. This seems like a scam. It's a sad because the product is good when it works.

They do not honor their guarantee Asked for refund within hours of buying after comparing to another Blu-ray ripping software. States on their site that they offer a 30 day money back guarantee. Beware. They do not honor it. You have to go to their page on the “guarantee” to read the fine print about what they consider acceptable circumstances for a refund.

Bought this Blu-ray player for my Mac Bought this Blu-ray player for my Mac. Won't download. Been trying to get ahold of the company for a week and they won't return emails. Follow up - after leaving this review, they did reach out to me and helped get the app up and running. So they read these reviews - so stay on them and it seems they'll respond