Great product Great product - however the packaging was rather basic (just a card box). Delivery took longer than the promised one if 2-3 days (took over a week)

It was a good experience buying the… It was a good experience buying the Hydrofic. The only issue was a leak, which I fixed. The customer service was good, as they provided a 50% refund for this issue immediately.

Good after service Delivery took w long time than usual. Products are coming from China and they delivered the wrong item but in return they give me full free accessories to compensate.

Hydrofic- THE WORST SERVICE I think this may be a bogus website. I ordered an ice bath over 2 weeks ago. Everytime I email the hydrofic support email, Sarah emails back with a link and tracking number to track my purchased product. When I click on the link, it goes to an unsecure Chinese website. I’ve emailed several times to enquire about the ETA of my product but there is no answer forthcoming. The service is incredibly bad. I’ve even enquired on Instagram but no one responds. Please tell me where my product is and when will I receive it????????

Awesome product Awesome product! The replacement took awhile but the customer service made it up by including some freebies…thank you!